Liner Assurance Program
What is liner assurance?
In addition to our limited warranty, dealers, pool builders, and liner installation companies we work with directly can also participate in our Liner Assurance program, which will help cover water/chemical expenses and labor/installation expenses when an in-ground liner must be changed due to warranted issues.
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Dealer enrollment for the next calendar year will begin in October and end in December. New dealers will be enrolled a the time of their first order. Dealers can enroll at a different level each year, and will remain under contract at the desired level for the entire following calendar year. Every liner ordered for that year will be covered by our assurance program.
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There are two levels of liner assurance.
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Basic - $1000 for installation, labor, water, and chemicals
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Extended - $1500 for installation, labor, water, and chemicals
Basic and Extended Liner Assurance levels will be honored for the 2-year (full warranty) period.
What does this mean as a pool builder/dealer/installer?
As an installer, it isn't unheard of that a liner has a seam separation. What this means for you is that your time and efforts won't go unpaid.
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When the seam separation is found, take pictures and send them to us for verification.
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Once the seam separation has been verified and approved through Branded MFG, we will process a new liner at that time. Cut out a two-foot section around the separation, and cut off a section of the bead with the serial number printed on the back. Mail the cutout of the bead and separation to us, and when we receive it, we'll issue the homeowner a check, based on their level of liner assurance. That amount can then be used to pay you, the installer, and the homeowner can pay for any utility and chemical expenses incurred.
Sample Cutout of Bead
Sample Cutout of Separation
What does this mean as a homeowner/pool owner?
As a homeowner, you can rest assured that your new liner will be pushed through, and you'll have a check written to you for $1,000 or $1,500 to cover the expenses of labor, water, chemicals, and other utilities.
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We encourage the homeowner to work in tandem with your dealer; when the seam separation is found, take pictures and send them to us for verification.
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Once the seam separation has been verified and approved through Branded MFG, we will process a new liner at that time. Cut out a two-foot section around the separation, and cut off a section of the bead with the serial number printed on the back. Mail the cutout of the bead and separation to us, and when we receive it, we'll issue you, the homeowner, a check, based on your level of liner assurance. That amount can then be used to pay the installer for labor, and you, the homeowner, can pay for any utility and chemical expenses incurred.
Warranty Info
1) Determine whether or not the issue is a manufacturing defect. Pictures are highly recommended before the liner/section is removed. See the Branded Warranty for determining what a manufacturing defect is.
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2) Once reasonable evidence of a manufacturing defect is discovered, a RETURN GOODS AUTHORIZATION number will be issued. Ask your local dealer/distributor as to whether or not the entire liner will need to be returned or if a sample and operator’s initials with Serial Number will suffice.
A) If the entire liner is to be returned, repack it on the skid with reasonable effort and send it back to your distributor or Branded Manufacturing, LLC. as directed.
B) If only the defective section and operator’s initials and Serial Number are required, carefully cut out the defective piece, leaving at least 3” of non-defective material all around it (see Image 1). Then, proceed to cut out the operator’s initials and Serial Number (see Image 2). These are found at the bottom of a wall seam (please note that there may be more than one wall seam). Send both sections to the distributor or Branded Manufacturing, LLC. as directed.
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3) Once the returned goods have been analyzed, notification of acceptance or denial of the claim in accordance with the Branded Warranty will be communicated within seven days.
Image 1 - Defective Sample
Notice the seam separation in the middle of the sample.
Image 2 - Operator's Initials and Serial #
